Best Auto Repair, Austin

9206 Circle Dr Austin
TX 78736

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512-288-0094

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Auto Insurance FAQs


Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 512-288-0094 or make an appointment online!


Reviews

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Service way above and beyond. They came in on a Sunday to receive my 1930 Buick from the shipper even though they're closed on Sunday. They fixed my car the very next day because it was an "easy" fix and they wanted such a valuable car returned to me expediently. It started right up. The repair seemed a little expensive, but maybe things are just more expensive in Austin. Next, they drove me back from the storage facility. Then they helped me lift a heavy load. See what I mean about above and beyond? I'd recommend them with your beloved vehicle too.

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Really too notch place for your vintage vehicle. Family-owned from forever ago, and stocked with ace gearheads who love to breathe life into old things. Took my 1972 Ranger there and got a thorough and honest assessment of my needs, along with straight up pricing. When I went to pick it up, Steve walked me through what he had done and gave me a primer on how to love and care for the truck. Essentially he schooled this newbie on stuff like manual chokes and carburetors and exactly how amazing the thing I bought actually was. The very best option around Austin for bringing a classic back to life.

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My girlfriend suggested that I take my 2001 Ford Expedition to Jerry Dixon's and I have never been happier about anyplace that has ever worked on any of my cars, ever... If I could give them 10 stars, I would.

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